Privacy policy
Last updated: 31 August, 2025
We’re Made on the Road (“we”, “us”) and we respect your privacy. This notice explains what we collect, why, and how you can contact us. It’s written for a small Australian business and is not legal advice.
What we collect
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Order details: name, email, shipping address, items purchased, payment method (last 4 digits only).
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Customer support: the info you share when you contact us.
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Site usage: basic analytics and cookie data (see “Cookies” below).
Why we collect it
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To fulfil your order and provide customer support.
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Fraud prevention and security.
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Legal/compliance (tax and accounting).
We don’t sell your personal information. We only send marketing if you opt in, and every message includes an unsubscribe.
Sharing your information
We share data with trusted providers so we can run the store:
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Shopify (store platform & hosting) and payment processors (e.g., Shopify Payments, Apple/Google Pay) to take payments and prevent fraud.
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Print-on-demand partners & couriers (e.g., Printify/Printful/OGO, Australia Post and other carriers) to produce and deliver your order.
These providers only get what they need to do their job and must protect it.
Cookies & analytics
Our Shopify store uses cookies that help the site work (cart, checkout), measure performance, and, if you’ve consented, support marketing. You can control cookies in your browser settings; blocking some cookies may affect site features.
How long we keep it
We keep order records for as long as needed to run the store and meet legal obligations (typically 5–7 years for tax/accounting). Then we delete or de-identify the data.
Your choices
You can access, correct, or delete your personal information (where practical), or opt out of marketing at any time. We’ll respond within a reasonable timeframe.
Contact us
Questions or requests? Email hello@madeontheroad.com.au.
Changes to this policy
If we change this policy, we’ll update the date at the top. Material changes will be highlighted on this page.