What's the delivery time for my order?

• • This is an important one. We work with a small number of carefully selected print partners, and production and delivery times can vary slightly depending on which partner is making your order.
  • Our products are made especially for you once you place an order. Please allow for production time before your order is shipped.
  • Within Australia, most orders arrive within 7-12 business days, although some locations may take a little longer. Remember, Australia is a huge country! As an indication, we've had an express order take 15 business days to reach the remote town of Kununurra in WA, including production.
  • International delivery times vary by destination. Please see our Shipping & Delivery page for current estimates.
  • Making products on demand instead of in bulk helps reduce overproduction, so thank you for making thoughtful purchasing decisions!
  • If your order contains products made by different print partners, your items may arrive in separate parcels.

How do I care for the shirts?

• • Please read the washing instructions on the packaging carefully, the classic and signature t-shirts are not advised to be dryer safe and could possibly shrink. We are unable to refund or replace if this happens. Please also turn tees inside out to wash to protect the print. 

How do I choose the right size?

• • The easiest way is to use one of your own t-shirts that fits you well, grab a tape measure and check against our size guide.

Help, I've ordered the wrong size, item, or put the wrong shipping address

• • Oh no, this is a bit tricky. As the items are printed to order and managed directly by our suppliers we have a very limited time to jump in and and intercept.
    
  • You need to let us know within 12-24 hours and we will do our very best to help. But once the order goes into production we are unable to change anything so please make sure you review your order carefully before hitting the final button.

Do you refund or exchange?

• • Unfortunately due to the custom nature of the products, we are unable to refund or exchange for change of mind, incorrect size or wrong colour ordered.
    
  • If however, the order received is incorrect, damaged or faulty please contact us immediately. Depending on the fault, we have solutions that we can implement. 

Do you ship overseas?

• • Yes! We currently ship selected Made on the Road products to New Zealand, the United Kingdom, the United States and Canada.
  • International shipping rates are based on the weight of your order and destination and are shown at checkout. Please see our Shipping & Delivery page for current shipping times and further information.

I'm still travelling, how can I get deliveries while on the road?

• • We've thought of that, and even tested it. For those still travelling or without a postage address, Australia Post has the perfect solution already set up.
    
  • You can download the Austpost App and have your parcel sent to one of over 3,500 post offices around the country. Make sure you give yourselves a 15 business day buffer, especially to those more remote locations ... as reliable as Australia Post can be, it's best to plan for unexpected hiccups. 

Do you offer discounts?

• • Sorry, not very often. We'd rather offer fair prices every day than inflate them just to run sales. Because our products are printed to order, there isn't a huge margin to discount.
  • Made on the Road is a genuine passion project, and we'd much rather invest in quality than marketing gimmicks. Every now and then, though, we do like to surprise our customers, so keep an eye out! 

Where are you based?

• • As I write this, we're still on the road travelling Australia, Made on the Road really is made on the road! Our products are produced by a small number of carefully selected print partners and shipped directly to you, while our business is run from wherever in Australia we happen to be.

Can I ask for something different?

• • If there's a print or design you love, but would like to see it on a different style, colour or product ... just send us an email and we'll do our best to accommodate you (within the limitations of our suppliers of course)
    

Why print on demand?

• • For a couple of reasons, print on demand is better for the environment as only products that are ordered are produced. This saves stockpiling of unsold items and reduces waste. 
    
  • The second reason is we are still travelling ourselves, and don't have a home or location to hold stock. It also gives us greater flexibility to modify designs based on feedback and add new designs keeping our website fresh and interesting.

Do you do custom designs?

• • Sure! We are open to discussing creating something based off a design idea you have. Perhaps you want something special for an event or group trip, or you have your own brand you'd like to wear and would like our help. Send us an email and we'll take it from there. 

Do your prices include GST?

• • Yes, all pricing includes GST. Shipping is calculated and added at checkout.

Got another question?

• • Great! Let's hear it. Shoot us a message via our contact page.